ShoeGate, Fall/Winter Edition, devolpment:
Employee at .com shoe store: Thanks for calling .com shoe store, how can I help you?
me: Could you clarify your shipping policy?
.com shoe store: Sure (explanation, ver batium from website)
me: Hm. Interesting. Because I ordered a pair of shoes on Monday morning, was told that they shipping Monday evening and you’d think that by Friday, there’d be some tracking available.
.com shoe store: It’s looking like you’ll have your shipment by Tuesday.
me: That’s not 5 business days. Plus, YOUR site says that date, while the shipper has no information.
.com shoe store: Um.
me: So, when does that five days start?
.com shoe store: Uh.
me: Yeah, so see, I didn’t pick the $20 expedited service because 3-5 business days from Monday is Friday. It is Friday and the shipper doesn’t have any tracking information. For the price of the shoes plus the expedited shipping, I could have just gone to my local outlet for the same price.
.com shoe store: Well, it looks like they tacked an extra day on…
me: Which makes six business days from when the order ships, even though this shipper delivers on Saturday. And it’s coming from Kentucky, which isn’t that far away.
.com shoe store: The delivery date is an estimate.
me: Why would you say 3-5 business days if that’s not correct?
.com shoe store: If they don’t show up, we’ll overnight you a replacement.
me: That’s not going to work for me, thus, the original problem. Would you like to pass on to your customer service department that I am VERY disappointed in your shipping standards and will not be purchasing from you again?
.com shoe store, surprised: OH! Okay. Is there anything else I can help you with?
me: No. Thanks. I just hope this purchase meets my needs. And that you shouldn’t say 3-5 days when that’s not the case.
.com shoe store: Well, thank you for shopping .com shoe store