Gosh, must have been close to a year ago, SMS and I went to Applebee’s (insert heavy sigh here).
On a side, I can NEVER understand why this place is SO busy.
Anyway, my “drink” had no liquor in it, our waitress ignored us, my salad had brown avocado (brown side down), no shrimp (despite being advertised as “Avocado Shrimp Salad”), dressing ALL OVER the edge of the plate (“hee hee, I didn’t remember if you said on the side or not…”).
One returned meal and adjusted bill later, I’m still ticked, so I write a couple of nasty letters to the corporate office.
Using such phrases as “disgusting”, “disrespectful”, “ignored”, “unprofessional”, “gross” and “will never go back”, I figured I got my point across.
Then there was the voicemail.
“Hi Stephanie, this is the General Manager at Applebee’s McKinley. Sorry to hear about your experience. I really wish you would have talked to a manager while on site so we could have corrected the issue without getting corporate involved. When you decide to join us for dinner, ask to speak to the manager as we have a $10 gift card on hold for you.”
1) I AM NEVER EATING THERE AGAIN
2) I DID speak to a manager and was told “I don’t even know why we have this on the menu, avocados are hard to keep.”
3) Did you just chastise me? I think you did.
4) Over priced drink $8, Overpriced fountain drink $3, Icky Salad $9, SMS’ thing $8. $28 pre-adjustment. And you want to give me $10.
Today, I check my email.
Low and behold, there’s an email from Applebee’s.
They got my email address from my complaint letters.
I DO NOT WANT YOUR STEAK.